Reference

How We Handle Your Data and Account

This page sets out how plinkogame manages your personal information, what cookies do on our site, and how you can request changes to your account data.

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plinkogame How We Handle Your Data and Account
REACH OUR POLICY TEAM

Contact Us About Your Data or Account

If you have a question about how your information is used, or you want to request a correction, deletion or data export, our support channels are open. We aim to acknowledge every policy-related query promptly and provide a substantive answer that references the specific data points in question. You can reach us through the paths below.

Live Chat Open live chat from any page on the site. Select the account or data category and a support agent will connect with you. Chat history is saved to your account for reference, and you can request a transcript at any time.
Email Send your request to our support email address found in the site footer. Include your registered mobile number and wallet type — bKash, Nagad or Rocket — so we can locate your account quickly and respond with the relevant data summary.
Account Settings Log into your account and navigate to the settings panel. From there you can view stored data fields, update your contact details, manage cookie consent and submit a formal data request that routes directly to our policy team for review.
DATA AND SECURITY HANDLING

How We Protect What You Share With Us

We take a layered approach to keeping your account information safe. From encryption at rest to strict internal access controls, every step is designed to limit exposure. Here is how we handle six key areas that matter to you as someone depositing and withdrawing through mobile wallets in Bangladesh.

Encryption Standards

All personal and financial data transmitted between your device and our servers travels through encrypted channels. Wallet references for bKash, Nagad and Rocket are tokenised before storage so raw account numbers are never held in plain text on our systems.

Cookie Management

We use functional cookies to keep you logged in and analytics cookies to understand lobby navigation patterns. You can disable non-essential cookies through your browser. Disabling them will not lock you out of your account or prevent deposits.

Account Security

Your account is protected by a PIN and OTP verification sent to your registered mobile number. If you lose access, our support team verifies your identity through wallet transaction history before restoring entry — no shortcuts, no exceptions.

Data Retention

We keep account data active while your profile exists. After closure, transactional records are retained only where regulation requires it. Personal identifiers are anonymised or deleted within a defined window after your final withdrawal clears.

Internal Access Controls

Only authorised team members can view full account records, and every access event is logged. Routine support queries surface limited fields — your name and last transaction — without exposing wallet details or full identity documents.

Requesting Changes

You can ask us to correct, export or delete your data at any time. Submit a request via live chat or email, reference your registered mobile number, and we will process it.

Answers About Your Legal Rights Here

Below are the questions we hear most often from account holders in Bangladesh who want to understand how their data is managed, what rights they have, and how to exercise those rights through our support channels.

We collect your name, mobile number, wallet reference for bKash, Nagad or Rocket, and basic device identifiers. This is the minimum needed to verify your identity, process transactions and keep your account secure against unauthorised access.

Yes. Send a data export request through live chat or email with your registered mobile number. We compile a summary of stored fields — personal details, transaction history, cookie preferences — and deliver it to your registered contact within a reasonable timeframe.

Contact support via live chat or email and confirm your identity through wallet verification. Once confirmed, we begin removing personal identifiers. Transactional records may be retained where local regulation requires, but they are anonymised and no longer linked to you.

We do not sell your personal information. Data may be shared with payment processors — specifically the bKash, Nagad or Rocket gateway — to complete transactions, and with compliance partners where legally required. No marketing data leaves our systems.

We use functional cookies for session management and analytics cookies to understand navigation patterns. You can disable analytics cookies through your browser settings without affecting account access. Functional cookies are required to keep you logged in.

When you initiate a deposit through bKash, Nagad or Rocket, your wallet reference is tokenised before it reaches our database. The transaction travels through an encrypted channel, and raw wallet numbers are never stored in plain text on our servers.

Only authorised personnel with a documented business need. Every access event is logged and auditable. Routine support interactions surface limited data — your name and last transaction — without exposing full wallet details or uploaded identity documents.

Eligibility depends on your local law and eligible regions. If access becomes restricted in your area, your account may be suspended. Data retention in that scenario follows the same policy — personal identifiers are removed after a defined period unless regulation says otherwise.

Once you submit a correction request with supporting detail — for example, an updated mobile number linked to your Nagad wallet — we aim to action it promptly. You will receive confirmation through your registered contact method once the correction is applied.

We collect data only from individuals who confirm eligibility under applicable local law and eligible region requirements during registration. If eligibility cannot be confirmed through the verification steps, account creation does not proceed and no data is retained.

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