Reference

How We Protect Your Information at plinkogame

We handle your personal data with care because your account security and payment privacy matter to us directly. This policy explains what we collect, why we collect it, and how you can request changes or deletion — all shaped around bKash, Nagad and Rocket…

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plinkogame How We Protect Your Information at plinkogame
PRIVACY HELP CHANNELS

How to Reach Us About Your Data

If you have questions about your personal information or want to make a data request, we have multiple ways to connect. Our support team handles privacy queries with the same priority as account or payment issues, so you will not wait longer just because your question is about data.

Team online

Live Chat

Open live chat from any page on our platform. Ask about data access, correction or deletion requests and the team will walk you through verification steps using your registered mobile number linked to bKash, Nagad or Rocket.

Email Support

Send your privacy request by email. Include your registered mobile number and account username so we can locate your records without asking for sensitive wallet details over email. Expect a confirmation reply acknowledging your request.

Account Settings

Head to your account settings page where you can review the information we hold, update your contact details, change your linked payment method between bKash, Nagad or Rocket, and toggle communication preferences directly.

DATA HANDLING PRACTICES

How We Store, Secure and Manage Your Information

We take a layered approach to data protection. From the moment you create an account through to the point you might request deletion, each stage has specific safeguards built around the reality of mobile wallet payments and device-based access common in Bangladesh.

Encryption in Transit

All data moving between your device and our servers travels through encrypted connections. Whether you are confirming a bKash deposit or updating your profile details, the information cannot be read by anyone intercepting the connection between your phone and our…

Cookie Usage

We use cookies to remember your login session, store your language preference, and understand which lobby sections you visit most.

Account Security

Your account is protected by password plus OTP verification sent to your registered mobile number. When you request a withdrawal to your Nagad or Rocket wallet, we verify the request against your stored identity before releasing funds to prevent unauthorised…

Data Retention

We keep your account data for as long as your account stays active. If you close your account or request deletion, we remove personal identifiers within a reasonable timeframe while retaining only what applicable regulation in your region requires us…

Third-Party Sharing

We share data only with payment processors handling your bKash, Nagad or Rocket transactions and with security service providers who help us detect fraud. We never sell your personal details to advertisers or unrelated third parties under any circumstances.

Your Rights and Requests

You can request a full copy of the data we hold about you, ask us to correct inaccurate information, or request complete deletion.

Common Questions About Your Privacy

These are the questions our support team receives most often regarding personal data, cookies, and account information. If your question is not answered here, reach out through live chat or email and we will respond directly.

We collect your name, email address, mobile number, and the wallet details you choose for deposits and withdrawals — whether that is bKash, Nagad or Rocket. We also record your IP address and device type automatically to help secure your account against unauthorised access from unfamiliar devices.

Payment data is encrypted from the moment you initiate a transaction on your device until it reaches our payment processor. We do not store your full wallet PIN or bKash credentials on our servers — only a reference token that lets us associate the transaction with your account.

Yes. Send a data access request through live chat or email with your registered mobile number and account username. After verifying your identity through OTP, we will compile your stored data and deliver it to your registered email within a reasonable timeframe.

Contact support through live chat or email and request account deletion. We verify your identity, then remove personal identifiers from our active systems. Some anonymised records may remain where local regulations in eligible regions require retention for a defined period.

We do not sell or share your personal data with advertisers. The only third parties who receive your information are payment processors handling your bKash, Nagad or Rocket transactions and security providers who help us detect suspicious activity on accounts.

We use session cookies to keep you logged in, preference cookies for language and display settings, and analytics cookies to understand how visitors navigate the lobby. You can disable or clear cookies in your browser settings — this will log you out and reset your preferences.

If your account goes inactive, we retain your data for a limited period in case you return. After that window, or immediately upon a deletion request, we remove personal identifiers. Anonymised usage data may remain for internal analytics only where regulations allow.

Go to your account settings and select the payment section. You can change your linked wallet from bKash to Nagad or Rocket, or update your mobile number. For security, changing your primary number requires OTP verification on both the old and new number.

We record session data including games accessed, bet amounts, and session duration. This helps us verify transactions, resolve disputes, and comply with applicable regulations in eligible regions. We do not share individual gameplay records externally.

If we update this policy, we notify you through your registered email and display a notice when you next log in. You can review the changes and decide whether to continue using the platform or request account deletion before the updated terms take effect.

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